Erin
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Recent activity by Erin-
Can the Baya 3-Hammock Lounge ship internationally?
At this time we are not offering the Baya 3-Hammock Lounge and Baya accessories to be shipped outside the United States.
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Where are set up instructions for the original Sunda?
Download the PDF file for the one-page 2016 original Sunda instructions here. Additionally, we have a detailed PDF guide about how to set up the original Sunda in hammock mode here. Here are set up...
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What's included with the Baya purchase?
1 Baya Stand, Stainless steel hardware, tools for setup, Baya hammock straps. Add 3 Roo Doubles to your cart when checking out with your Baya to receive the hammocks for free!
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How do I wash my Puffin Pillow or Pongo Pad?
We recommend hand washing the Puffin Pillow and Pongo Pad. Use a damp towel to gently rub away dirt spots. Use a biodegradable detergent soap if needed, and then lay out to dry. Do not pack while d...
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Can I change my shipping address on an order?
We are able to update your shipping address if the order has not yet been fulfilled. Contact Us via phone or chat to quickly get this resolved.
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How do I set up a hammock?
Watch this video to learn how to hang your Kammok hammock! Applies to the Roo Double, Roo Single, Roo Double XL, and Roo Jr hammock types.
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What are the dimensions of the Swiftlet set up?
There are two modes of the Swiftlet hammock stand: lounge and chair mode. Use the long bar to set up the Swiftlet in lounge mode, great for laying flat out in your hammock for naps and sleeping ov...
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How do I know what tier I am?
Once logged in to your account, you can check your tier in your account under the Rewards tab!
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I was referred by a friend, why can’t I use their referral link?
This only applies to new customers. If you have purchased with us before you do not qualify for the offer.
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Do my points expire?
Starting in 2024, points will not expire! For previous years, points earned in one calendar year will expire on April 1st of the subsequent calendar year. For example, points earned in 2022 expire...